JOB VACANCY: TEAM MANAGER IN CALL CENTER
Work position filled with communication, challenges, project and work tasks and opportunities for personal and career development.
What we are looking for:
- Higher Education
- 3 years of proven work experience in team management in a call center
- An excellent attitude towards clients and customers
- Excellent verbal and written communication skills
- Driver’s license B category
- Good knowledge of English
Brief description of core responsibilities:
Responsible for managing the call center activities. This includes collaboration with internal and external clients to ensure quality of service to customers
- Responsible for organizing and coordinating people, processes and tasks in a call center;
- Follows the creation of orders and provides effective communication with customers;
- Provides smooth coordination between team members and field sales teams in order to achieve common goals and services to customers.
- Care for the development of skills among team members, taking into account their abilities, performance and potential for development.
- Set targets for team members in line with the company’s goals in order to ensure sustainable development.
- Analyze and prepare weekly reports for open requests, monthly reports on the results of internal researches, number of realized calls, etc.
The employment relationship is based on a fixed period of 6 months, with the possibility of continuing an indefinite contract. The weekly working time for the position is from Monday to Friday, 8 working hours.
Minimum gross salary for the workplace is 46.000,00 MKD. The amount of the basic gross salary depends on how the candidate meets the requirements of the workplace.
Selection of the applicants will be made within 45/90/120 days after the expiration of the application deadline, depending on the number of applicants.
By sending this application, you consent to keep your data retained and used by the company within 1 (one) year.
How to apply:
Candidates who meet these qualifications should apply as follows:
- To send their CV (English and Macedonian) to the following e-mail address pivaraskopje@cchellenic.com with the title of the position, “Team Leader in the Call Center” no later than 13.06.2018.
Applications received after the deadline for reporting will not be taken into account.
